LegArt offers the following shipping rates in Canada:
- $5 for orders up to $40
- $10 for orders between $40 and $80
- $15 for orders between $80 and $120
- $20 for orders between $120 and $300
- $30 for orders between $300 and $1000
- $50 for orders above $1000
LegArt offers the following shipping rates for US orders:
- $12 for orders up to $50
- $15 for orders between $50 and $100
- $21 for orders between $100 and $200
- $38 for orders between $200 and $300
- $58 for orders between $300 and $1000
- $75.00 for orders over $1000
Being a Canadian company we prefer to ship via Canada Post. They offers great service and we are confident that you will get your order in a safe and timely manner. There may be extenuating circumstances where your parcel may not be delivered. Errors do occasionally occur in the shipping address that you provide, in that case we expect that your order will be returned to us.
On occasion our fantastic Canadian weather can slow the process of delivery and may mean a delay. If you have not received your order within 3 days of the expected delivery date, please contact us. We cannot guarantee shipping times but we do take pride in our 100% customer service and will do everything within our means to get your parcel to you!
- We ship your order within two days of receipt of payment
- You can expect your item within 1-14 days
Although our products are checked for defects, occasionally there may be a manufacturing flaw that requires a return. If we have processed an order incorrectly or you received a defective item, we will gladly exchange it for a LegArt credit for products available on our website. You must notify us via email with a full description of the issue, your order information and photos (if possible) of any defects or issues you may have within 3 days of receipt of the item.
If you are unsatisfied with your purchase for any reason please keep the tags on and mail them back to us. We will issue you a store credit so you can choose another item that will be perfect for you.
If you wore the item, or removed the tags, we will not be able to accept a return for exchange. Please do not return items without the tags attached.
Please understand that we cannot under any circumstance offer a refund.
Any returned items will be replaced or exchanged for a store credit for use on the website. Any items sent back without documentation, tags, or have been worn will not qualify for a credit.
Items purchased ON SALE or CLEARANCE cannot be exchanged or returned, these items are a final sale.
HOW TO RETURN A PRODUCT
Once you have determined you are eligible for a return / exchange, please ship all un-altered, un-washed items with tags attached and all the documentation of the issues to the address below. Please ensure you met all the criteria otherwise it will not be possible to obtain a store credit / exchange.
You are responsible to pay the shipping to return the goods. The goods are your responsibility until they reach our warehouse. We suggest you obtain a tracking number from whatever company you choose to ship with for your protection.
Remember to state the order number as well as your name and address on the return. Without these details we will not be able to process your credit.
Mail all returns to:
207A-335 Wesley St
It can take up to 30 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the credit to your account within 48 hours.