Lettermail (No tracking) rates via Canada Post:
- $6 for orders between $0 and $40
Expedited Parcel rates via Canada Post:
- $10 for orders between $0 and $49.99
- $15 for orders between $50 and $79.99
- $17 for orders between $80 and $119.99
- $20 for orders between $120 and $199.99
- $25 for orders between $200 and $299.99
- $30 for orders between $300 and $999.99
- $40 for orders above $1000
Pulorator shipping rates:
- $25 for orders between $0 and $39.99
- $35 for orders between $40 and $79.99
- $45 for orders between $80 and $119.99
- $55 for orders between $120 and $299.99
- $60 for orders between $300 and $999.99
- $70 for orders above $1000
Regular shipping rates for US orders via Canada Post:
- $12 for orders up to $50
- $15 for orders between $50 and $100
- $21 for orders between $100 and $200
- $38 for orders between $200 and $300
- $58 for orders between $300 and $1000
- $75 for orders over $1000
Regular shipping rates for International orders via Canada Post:
- $16 for orders up to $50
- $22 for orders between $50 and $100
- $30 for orders between $100 and $200
- $42 for orders between $200 and $300
- $56 for orders between $300 and $1000
- $70 for orders over $1000
Being a Canadian company we prefer to ship via Canada Post. They offer great service and we are confident that you will get your order in a safe and timely manner. There may be extenuating circumstances where your parcel may not be delivered. Errors do occasionally occur in the shipping address that you provide, in that case we expect that your order will be returned to us.
On occasion our fantastic Canadian weather can slow the process of delivery and may mean a delay. If you have not received your order within 3 days of the expected delivery date, please contact us. We cannot guarantee shipping times but we do take pride in our 100% customer service and will do everything within our means to get your parcel to you!
- We ship your order within 3 business days of receipt of payment
- You can expect your item within 1-7 business days *Based on your central location
I you are not happy with your purchase please let us know via email your order information within 3 days of receipt of the item.
If you are unsatisfied with your purchase for any reason please keep the tags on and mail them back to us. We will issue you a store credit so you can choose another item that will be perfect for you or refund the full purchase price to your original payment method.
Any items sent back without documentation, tags, or have been worn will not qualify for a refund and will be sent back to you at your expense or donated to a local charity.
HOW TO RETURN A PRODUCT
Once you have determined you are eligible for a return / exchange, please ship all un-altered, un-washed items with tags attached to the address below.
You are responsible to pay the shipping to return the goods. The goods are your responsibility until they reach our warehouse. We suggest you obtain a tracking number from whatever company you choose to ship with for your protection.
Mail all returns to:
102-335 Wesley St
Once we have received the returned products, we will inspect them and process the credit to your account within 48 hours.