Shipping & Returns
Canada Post Status Update - Delays of 5-6 days
Expedited Parcel via Canada Post:
- $10 Flat Rate for orders under $120
- Free Shipping over $120 in Canada
Xpresspost via Canada Post:
- $25 for orders between $0 and $70
- $40 for orders between $70 and $210
- $50 for orders between $210 and $560
- $60 for orders between $560 and $1000
- $70 for orders above $1000
US orders via Canada Post:
- $21 for orders up to $50
- $38 for orders between $50 and $100
- $58 for orders between $100 and $200
- $75 for orders between $200 and $300
- $120 for orders between $300 and $1000
- $150 for orders over $1000
International orders via Canada Post:
- $32 for orders up to $50
- $44 for orders between $50 and $100
- $60 for orders between $100 and $200
- $84 for orders between $200 and $300
- $112 for orders between $300 and $1000
- $140 for orders over $1000
Being a Canadian company we prefer to ship via Canada Post. They offer great service and we are confident that you will get your order in a safe and timely manner. There may be extenuating circumstances where your parcel may not be delivered. Errors do occasionally occur in the shipping address that you provide, in that case we expect that your order will be returned to us.
On occasion our fantastic Canadian weather can slow the process of delivery and may mean a delay. If you have not received your order within 3 days of the expected delivery date, please contact us. We cannot guarantee shipping times but we do take pride in our 100% customer service and will do everything within our means to get your parcel to you!
- We ship your order within 3 business days of receipt of payment
- You can expect your item within 1-7 business days via expedited parcel depending on destination
If you are not happy with your purchase please let us know via email your order information within 3 days of receipt of the item.
If you are unsatisfied with your purchase for any reason please keep the tags on and mail them back to us. We will issue you a store credit so you can choose another item that will be perfect for you or refund the full purchase price to your original payment method.
Any items sent back without documentation, tags, or have been worn will not qualify for a refund and will be sent back to you at your expense or donated to a local charity.
HOW TO RETURN A PRODUCT
Once you have received a return authorization number from us, please ship all un-altered, un-washed items with tags attached to the address below.
You are responsible to pay the shipping to return the goods. The goods are your responsibility until they reach our warehouse. We suggest you obtain a tracking number from whatever company you choose to ship with for your protection.
Mail all returns to:
102-335 Wesley St
Once we have received the returned products, we will inspect them and process the credit to your account within 48 hours.
Returns from Independent Distributors and wholesale customers will be charged a 20% restocking fee, all refunds for returned products will be in the form of a store credit to be used future purchases. Taxes will be paid out on the refund amount only shipping fees will not be refunded. Prepaid shipping charges for returned products are to be paid by the Independent Distributor or wholesale customer. Charge-backs on affiliate commissions will occur.
Canada Post Coronavirus Status Update
May 21, 2020
Important Update From Canada Post
Status of the Network
Our dedicated employees continue to process and deliver record volumes of parcels. This Tuesday we delivered over 2.1 M packages. The heavy incoming volumes continue to accumulate and stretch our network beyond its capacity across the country. In an effort to gain processing efficiencies, please take note that Canada Post may move items for processing between its facilities from time to time, and therefore, the induction scan may show a location different than the one you are accustomed to seeing and there is no need for concern.
A parcel could travel across a number of facilities from initial induction to delivery to the final address. Therefore, for some customers, the cumulative delay could be more than a week. The most significant challenge remains the larger/heavier items where adherence to safety measures for two-person lifts are causing significant delays which may be beyond those reported below.
- All processing facilities across the country are experiencing delays from 5 to 7 days.
- Although improved, we continue to see some delays in our Toronto Exchange Office due to delays in customs clearance.
- Our biggest challenge continues to be the larger/heavier items where adherence to safety measures for two-person lifts results in significant delays in handling and processing products. These items present challenges from induction to delivery.
We have suspended all service guarantees including Date Specific for Neighbourhood Mail (NM). Across the network we are seeing some minor delays related to NM but nothing significant at this time. All machined mail such as Lettermail, Personalized Mail and Postal Code Targeting mail continue to process well but may experience some delays.
Please visit our website for updates and alerts related to specific communities that may be significantly affected by the COVID-19 situation.
We appreciate your business and we will continue to keep you updated on our progress. If you have any questions about the contents of this note, please contact your dedicated Customer Service representative.
April 24, 2020
Notice of delivery delays due to large volumes and safety measures
We are advising Canadians across the country to expect delays with their parcel deliveries due to Christmas-level volumes we’re experiencing and important safety measures we’ve taken to protect our people. We recognize this has an impact on your business and your customers, so we want to keep you informed and also explain the reasons for these delays.
Canadians are shopping more online while they’re isolating at home, which means we’re processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. The large volumes and additional safety measures for our employees – including physical distancing inside facilities that were never designed for keeping people two metres apart – mean it is taking longer to process parcels. We are working hard to serve our customers while doing so in a responsible manner. The safety of our people and the communities we serve must come first.
We are sharing this information with Canadians through a video we’re posting on our website and on social media. We invite you to watch the video. We are also encouraging our customers to track their parcels online through canadapost.ca or with our app.
Canada Post is proud to support your business and serve your customers during this challenging time. Thank you for trusting us with your shipping and delivery needs, and please stay safe.
March 18, 2020
Message to customers about Canada Post service guarantees
As Canada Post continues to operate during this unprecedented situation, we expect to face ongoing challenges. We are prepared to adapt to the rapidly changing circumstances around COVID-19, including implementing our contingency plans that will enable us to serve our customers in communities across Canada.
As a result of potential impacts related to our local facilities and air transportation, we are letting you know that effective today (March 18) Canada Post will be suspending our On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times.
We would like to assure you that as we continue to proudly serve businesses and consumers across the country with all of our products and services, we will strive as best we can to meet our delivery standards.
Like many of you, during this difficult period we are working hard to keep our operations running while also protecting the health and safety of our employees and customers.
We thank you for your patience and understanding throughout these challenging circumstances. We will continue to keep you updated on any changes regarding our services and operations.